Frequently Asked Questions
Company and Website Questions:
Why create an Internet account?
If you have an Internet account with EECI, you will have the ability to order from a variety of over 100,000 parts from our online store, 24/7. It's simple to set up your account, and you can include multiple addresses so that we ship to the right place every time. Enjoy the many benefits of an Internet account. register for an account by clicking here.
How can I set up an account with your company?
There are two different kinds of accounts. An Internet account will allow you to shop in our online store and make purchases with a credit card 24 hours-a-day. We require only basic information, which can be entered by registering for an Internet account.
The other type of account is an authorized business account, allowing you to pay using a Purchase Order. This type of account requires that you are a registered business and that you complete an EECI credit application. You can download a PDF credit application HERE. If you are a Pennsylvania company and would like to apply for tax exemption, please download the tax exemption form HERE.
How do I get literature on the products I am buying?
Many of the manufacturers make information available on line. Please visit our Online Tech Center for links to some of the manufacturer websites.
Where can I find information on obsolete parts?
If you think that a part may be obsolete, first do a search for that part number using the search box at the top of the page on the left. If your part number appears in the results, click it for further information including possible replacement parts. If you do not see your part in the results, we will be happy to help you via telephone. Please call EECI toll-free at 1-800-360-EECI.
How can I cross reference products?
You can try searching on the complete part number using the search box at the top of the page on the left. If you get results, click any result for further information including possible crossover data. If you do not see any results, we will be happy to help you via telephone. Please call EECI toll-free at 1-800-360-EECI.
Do you offer access to training videos or classes?
EECI offers training through a variety of channels. We can set up training at your facility through a network of factory-authorized trainers. We can provide group training at our headquarters in Allentown, PA. We can also make training DVD's and videos available depending upon the subject matter and availability. Please contact EECI online or toll-free at 1-800-360-EECI.
Does EECI offer discounted pricing on large quantity orders for a single product?
Even though most manufacturers no longer offer quantity discounts, EECI does! For single orders of a product over 20 pieces, please call our sales staff (toll-free at 1-800-360-EECI) and see if we can sharpen our pencil.
Who are the key personnel at EECI?
We have knowledgeable people in all departments at EECI. Please see our Key Personnel page for more information - CLICK HERE.
Who do I call at EECI for ATC technical support, product information and system engineering?
Brian Edwards is now in EECI's ATC department. He is our technical guru and is factory trained on Johnson Controls FX Products and has years of experience in the HVAC field. Please call Brian toll-free at 1-800-360-EECI or send email to Brian@EnergyEquipment.com.
How can I get on EECI's mailing list for the "In Control" newsletter and other controls industry information?
Join our mailing list by CLICKING HERE, fax your information to us at (610) 437-4097 or call our office and ask for Michelle toll-free at 1-800-360-3324.
Is it true? Is Doug back at EECI?
YES! Doug Diefenderfer is back at EECI as part of our component sales and customer support staff.
Technical Questions:
How can you connect a new controller that outputs a 0-10vdc signal to a 4-20ma device?
You can use a 500 ohm resister across the 0-10vdc signal to convert it to 4-20ma. There is no conversion for the opposite.
Is there a "rule of thumb" to estimate the amount of torque needed to drive a damper?
To estimate the torque required for a damper, take the area in square feet of the damper and multiply by 7.
When can a vent limiter be used on a gas regulator?
Vent limiters on gas regulators can only be used indoors, with the regulator in the upright position and on a system with a maximum of 2 psi input pressure.
Can EECI handle a complete ATC project?
EECI offers complete design, engineering, CAD drawings, custom control panel fabrication, programming, on-site start-up and technical support for ATC projects. We do not provide installation services.
Besides Johnson Controls and Honeywell, what other manufacturers does EECI represent?
A more complete list of manufacturers we carry can be found on our Line Card - CLICK HERE. The line card includes additional information about manufacturers, including website links.